Know who you are talking to.
Every customer's details, history and next step in one place, next to the conversation.
- Search and filter
- Audiences
- Table or stage board
- Import and export
- Quick actions
- Channel shown on each conversation
- Stage changes recorded
The whole story, in order.
Conversations, calls, notes, tasks and stage changes on one timeline, with the channel shown.
Your stages, your board.
Define your own lifecycle stages and see everyone by stage.
Log what happens off the chat, and never lose the follow up.
Notes, logged calls and logged conversations, plus tasks with due dates and reminders.
Merge duplicates, field by field.
Choose which value to keep. Nothing is combined until you say so.
Keep it in sync with your app.
Use the Contact Sync API and signed webhooks to keep your product and Alps in step.
Contacts arrive from every channel you connect.